Share360 Assist team
Gain access to a dedicated team of service professionals working as the liaison between your team and our array of in-house enablement resources.
Areas of support include:
Areas of support include:
- Assisting with billing with periodic status checks, invoices and handling disputes
- Analytics & reporting through regular touchpoints for business reviews and adhoc reporting available upon request
- Managing service notifications and requesting on-site support
- In-house enablement through eVO access & troubleshooting
- Scheduling and coordinating training for your service engineers
- Coordinating tool & test rentals
In-house enablement
Maintain notification status via our engineer’s Virtual Office (eVO) platform or through the Customer Care Center and Regional Support Center for the following notification types:
- Reactive service events
- Preventative maintenance
- Refinement modifications
You will also have access to Siemens Healthineers support through channels such as the Customer Care Center, Regional Support Center, and Technical Solutions center.
Technical service training
In the design phase, we collaborate with you to determine the optimal number of engineers to train for your fleet and map out a step-by-step training plan.
Your team will gain hands-on experience and insights directly from the OEM experts at our Siemens Healthineers training headquarters in Cary, NC.
As your engineers gain proficiency, your need for on-site service visits and ongoing education costs decrease. Their growing expertise enables faster issue resolution and sustained equipment performance, keeping your operations running smoothly and cost-effectively.
Parts allowance & labor pool
Improve predictability of your service costs and eliminate the hassle of managing frequent invoices and purchase orders with parts allowances and labor pools built into your Share360 agreement.
We’ll work with you to analyze your install base and compare with our proprietary service data to create an agreement that best fits your needs. This way, you get predictable support and streamlined service — backed by OEM benchmark data and designed to keep your operations running smoothly.
We’ll work with you to analyze your install base and compare with our proprietary service data to create an agreement that best fits your needs. This way, you get predictable support and streamlined service — backed by OEM benchmark data and designed to keep your operations running smoothly.